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We are so confident that you will love our ponchos that we have a 100% money-back guarantee. If you aren't happy, contact support and we will take care of you.
We use tracked and traced courier for all of our deliveries. You can keep an eye on your package the whole way!
With a multitude of trusted payment providers you can be comfortable knowing that our website is secure and we always deliver!
We have over 300 Five Star Reviews. We are proud to say that we put every effort in to ensuring the perfect out come for every customer.
We don’t have set discounts for bulk orders, but are happy to discuss potential discounts if you’re planning a large order. To enquire, reach out directly and we’ll put together the details and applicable pricing.
Generally, the products will arrive to you the following day, even if the embroidery of a name is chosen. We do our best to pack all orders by the end of the day.
We utilise NZ Couriers and Aramex to handle deliveries, and we prefer to ship to business addresses for speed and efficiency. That’s because rural addresses may require handover to another courier provider such as NZ Post and lengthen delivery times.
On our end, we aim to ready orders for delivery within 24 hours of receiving them. Once shipped, you’ll receive a tracking number that you can use to get the most up-to-date information.
We sure do! We order to our neighbours in Australia and around the world.
If you live in Australia and make an order, you should expect a delivery time of up to 7 days or potentially longer.
For orders to other countries, please note that delivery could take several weeks depending on various logistical factors.
Yes!
When you click through to the devoted product page of any of our hooded towels, you’ll see the option to embroider your name on it. Not only that, but we can add a logo for your team or sports club.
If you want to go even further with customisation, you check out our Custom Ponchos page or reach outto our team with your request.
Yes, we do. Along with our regular size standard and Turkish hooded towels, both come in oversized variants, as well.