Refunds & Exchanges

ONLINE RETURN POLICY

We want to ensure you love your purchase and are happy with the quality and fit. If for any reason you are not happy with your purchase please return it to us within 14 days of the original purchase date (excl sale and clearance items - please see below)

For full priced items, we will either exchange it or provide a store credit, provided that the items are in original condition, unused, unwashed and accompanied with the original packaging. 

If you think the item you have received may be faulty we will happily assess the item and provide a solution in the form of repair, replacement, store credit or refund.

The return of all items is the responsibility of the customer and only tracked items will be accepted. Please retain tracking information until your return has been processed. 

Please phone, text or email us prior to sending the product back so we can make a plan together on sales@noxen.co.nz or 02041284138.

SALE AND CLEARANCE ITEMS

We do not offer refunds sale and clearance items, however we will work with you to exchange an item for the correct size.

CUSTOM EMBROIDERY

Please ensure you choose carefully when ordering items with custom embroidery  as we do not offer refunds or exchanges on custom items.