Shipping & Returns

Shipping

From $9.99 or FREE on orders $159 and over :) 


Delivery Time

3-5 days


Returns & Exchanges

If you’re not happy, return for full refund or exchange.

Please contact us at hello@noxen.co.nz or use our contact form.

To be fit for return, product must have tags attached and condition as new.

Returns of faulty items will only be accepted if the goods were faulty when delivered to you; we take every effort to check your purchase thoroughly for any faults before sending them out to you.

All items returned as faulty will be inspected on receipt and any items deemed to subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available.

If you wish to be sent a replacement, please make your request clear when contacting us about the fault. Returns of faulty goods must be returned to us within 14 days of being received by you. In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs incurred.

Returns & exchanges received outside the above time frames will be considered but not guaranteed, we want you to be happy!

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes are not refunded for shipments outside New Zealand.

We will only accept returns provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. We will not accept returns for any non-faulty items that have been worn and tags removed.

 

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